How to Dispute an Auto Insurance Claim Payout

Getting in a car accident is a hassle enough, but when your auto insurer fights you over its claim payout, it can be just like getting injured all over again.

Claim Payout Dispute

As a consumer, you have every right to question your claim payout, but you to exercise both patience and resolve as you address this problem. For a minor accident, you may find that it is simply not worth disputing with your car insurance company. For a major accident, fighting back may spell the difference between getting a new car or being stuck with the one you’re currently driving.

insurance claim payoutLet’s take a look at several steps you can take to win your claim payout battle:

1. Review your insurance policy. Yes, car insurance people make mistakes. No, you’re not immune from making mistakes yourself.

The first step is to review your policy to learn what is covered and what is not. You may not be aware that you have a $1,000 deductible instead of the usual $500 deductible, thus the lower claim payout check. Your insurer likely spells out the claims procedure, explaining how long it takes for claims to be made and how long you have to challenge the claim payout.

2. Contact a third party. Your insurer sends an in-house appraiser to review your car’s damages, thus that appraiser’s findings are usually final. But, not always.

You may be allowed to use your own claim adjuster, an individual that works for you, to file his own claim amount. Your insurer will then review the findings from both adjusters and may give you more money based on the latter findings.

3. Mediate or arbitrate your claim payout. You can sue your insurance company in a bid to obtain a better claim out, but keep in mind that you will have to go to court. A court case can drag out, while mediation or arbitration can be handled swiftly. Moreover, you need not be present to handle this — your lawyer can do it for you.

Mediation and arbitration keep you out of the court and can be resolved amicably between the two parties. A lawsuit can create a hostile atmosphere and take longer to resolve. Contact your attorney about your legal options.

Claim Considerations

It isn’t your insurance company’s wish to drag out your insurance claim or claim payout request. Settling this matter outside of court is important too as your insurer must pay for legal representation. Document your dealings with your insurance company and, if you can prove that damage was substantially more than what the insurer says that it was, then offer copies of your findings to prove your viewpoint.

See AlsoHail Damage and Your Car Insurance


  1. Thanks, Greg. It is important for consumers to review their auto insurance policies, making adjustments as needed. Those small claims can come back to bite you and, as you have said, may not be worth it in the long run. Insurance would, perhaps, be best tapped for major accidents only.

  2. Great point at the beginning. If you file a claim for a 1000 bucks the increase in premiums over the long term may not be worth filing the claim. And for smaller amounts it certainly would be cost-effective over the long run. Also, most people don’t read their policy and only assume what is written on the policy. Great points!
    Greg´s last blog post ..The High Costs of Car Insurance DUI Rates: One Conviction Can Do Serious Damage to Your WalletMy Profile


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