Lemon Law? It’s In the Numbers!
By Donald Ladew
There are between 7,000 and 14,000 components in a modern automobile. The factors that make this number go up and down are less significant than that with any number there a lot of bits and pieces that could fail.
Lemon Law
Why is this important? With lemon law, it always comes back to defects and whether they can be repaired. As a person interested with statistics and involved with the lemon law, the defects are essential.
Much has been written about the mechanical components in automobiles, but what about computer components? In terms of defects it makes no sense to count the engine control module (ECM) as just one more component, equivalent to a cylinder head or shock absorber. The ECM shown has a couple hundred components on both sides of the circuit board, any one of which can fail. The modern car may have as many as 30-50 such computers all networked together.
There is an even more important point as reported by “Discovery News.” If you bought a premium-class auto recently, the various computers probably contained 100 million lines of computer software code. This is nearly as much software as there is in an Airbus passenger aircraft. This is a whole hell of a lot of bits and bytes.
Bad Coding
For example, one bad line of code could cause the EGR control valve—an engine component—to operate incorrectly. This in turn could cause the engine to run rough and consume excessive amounts of oil. When caused by the engine control computer, it’s a hard defect to locate, especially if it is intermittent. Toss in the fact that these computers often operate in environments more hostile than the surface of Mars…well you see where this leads.
This level of complexity has a price. IBM—one of the world’s largest software companies—says that approximately 50% of warranty costs are related to electronics and their embedded software. Countless recalls costing hundreds of millions of dollars have been issued to correct problems related to computers and computer software failures.
Estimated Defects
Some years ago Clarence Ditlow, the director of “The Center for Auto Safety” suggested that as many as 10% of the cars sold in California qualified as lemons. This number seemed a bit high; 5% may be a better number. Either way if you went with 5% and added another 10% for people who had problems with their vehicles but didn’t know about the lemon law, or just had extraordinary patience, you would still have 85% of cars sold that were operating well and not driving their owners crazy.
People with defective vehicles make a lot of noise.
Even though the number of people is far smaller than those who have no problems, they are trying to live with the defects. In the lemon law it would be easy to become cynical about manufacturers and dealerships.
Repetitive Defects
For today, let’s see the glass half full or in this case around 85% full. Somewhere out on the highways and byways, approximately 85% of new car owners don’t have repetitive defects that can’t be fixed. This is a very good thing, and we all need some good news in these difficult times.
Just in case, the next time your car gives you trouble and the technician cannot correct the defect, ask him if he checked that all the software programs were the updated version and are operating correctly.
Author Information
Donald Ladew is a contributing writer for Norman Taylor & Associates, a California Lemon Law practice.
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